Service

Air conditioning in Brussels, Flanders and Wallonia

Van Dijk Home installs, services and repairs air conditioners and heat pumps in Brussels, Flanders and Wallonia. The technician calculates the output room by room, sites the units for airflow and noise, then checks the refrigerant lines for tightness. From €63.60 incl. VAT (6 % for homes over 10 years old, otherwise 21 %). Final price given before we start. Appointments Monday to Saturday until midnight. Emergency line available 24/7.

Final price given before we start Up to 2 years warranty on labour Timing depends on the area and availability
Air conditioning: technician servicing an indoor air-conditioning unit

Pricing

From €63.60 incl. VAT in a home over 10 years old (6% VAT) or €72.60 incl. VAT (21% VAT); business premises: €72.60 incl. VAT.

Final price given before we start.

Air conditioning
from A to Z.

Services

Each service in detail

What each service covers, why the fault occurs and how we work.

AC installation

More about this service

Installation and connection of mono and multi-split AC units, with commissioning.

  • Rooms that overheat in summer, such as loft rooms or spaces with large glazing
  • A noisy portable unit that cannot keep the room cool
  • An existing system that no longer cools well enough and needs replacing
  • An extra room to cool, such as a home office or a bedroom
Measuring: We determine the capacity and placement of the units.Mounting: Indoor and outdoor units are installed and connected.Commissioning: We vacuum, top up refrigerant and test everything.
The capacity is calculated for the rooms to be cooled. The units are installed to current standards and tested at commissioning.

AC maintenance

More about this service

Cleaning of filters and indoor unit, refrigerant and operation check.

  • Dust-laden filters cutting the airflow and the quality of the air
  • A condensate drain silting up and starting to drip
  • A musty smell at start-up from deposits on the indoor coil
  • Leaves and debris packed around the outdoor unit
  • Energy use creeping up while comfort drops
Cleaning: Filters, fan and fins are thoroughly cleaned.Inspection: We measure pressure, refrigerant and electrical operation.Report: You receive an overview and advice for the future.
We measure pressure, refrigerant and electrical operation. You receive a report of the checks carried out and advice for the next service.

Heat pumps

More about this service

Installation of air-to-air and air-to-water heat pumps for heating and cooling.

  • An oil or gas boiler that is due for replacement
  • An energy renovation with better insulation or new underfloor heating
  • Wanting one system that heats in winter and cools in summer
  • Solar panels whose output you want to use at home
Heat study: We calculate your home's heating requirements.Installation: We mount the outdoor unit and connect the emission system.Adjustment: We set up the pump and test its operation.
We calculate your home's heating demand before proposing a system. The outdoor unit is installed, connected to the emission system, then adjusted and tested.

AC repair

More about this service

Diagnosis, repair and refrigerant recharge when your AC is not working properly.

  • A refrigerant leak that leaves the unit barely cooling
  • A failed fan motor, capacitor or compressor
  • An error code from a faulty sensor or control board
  • A blocked condensate route or a pump that no longer draws
Diagnosis: We measure and locate the cause of the fault.Repair: We replace parts or seal leaks.Recharge and test: We top up refrigerant and verify operation.
We locate the cause of the fault, repair it, top up the refrigerant and check operation.

Benefits

  • Cooling load calculated per room instead of copying an output
  • Indoor and outdoor unit positions chosen for airflow and noise
  • Refrigerant lines evacuated and checked for tightness
  • Condensate drainage with fall and a check against backflow
  • Measured values at handover so servicing stays comparable
  • Up to 2 years warranty on labour
Service process

How the service unfolds

  1. Assessment by phone

    We go through the room, the system or the complaint before the visit.

  2. Visit

    A technician comes out, subject to availability in your municipality.

  3. Survey or diagnosis

    We size the required capacity or read the fault code.

  4. Installation, servicing or repair

    We carry out the work once you have agreed the price.

  5. Commissioning and measurement

    We check the pressure, the condensate drain and the operation of the system.

  6. Usage advice and settlement

    You get an explanation of use and upkeep.

Approach

Air conditioning: which approach for which problem?

Causes

Why does air conditioning lose efficiency?

Air conditioning loses efficiency when the air or the refrigerant no longer circulates as intended. Clogged filters, condensate that cannot drain, a low refrigerant charge and a dirty coil are among the common causes. An outdoor unit that is boxed in or poorly ventilated cuts performance just as much.

  1. A leak in the refrigerant circuit
  2. Faulty fan or capacitor
  3. A fault in the electrical supply
  4. A blocked condensate route or a pump that no longer draws

Coverage

Available in Brussels, Flanders and Wallonia.

All cities
Coverage area

Brussels, Flanders and Wallonia

for air conditioning

Flanders

17
Aalst (NL) 9300
Antwerpen (NL) 2000
Brugge (NL) 8000
Deinze (NL) 9800
Dendermonde (NL) 9200
Diksmuide (NL) 8600
Gent (NL) 9000
Geraardsbergen (NL) 9500
Hasselt (NL) 3500
Kortrijk (NL) 8500
Landen (NL) 3400
Leuven (NL) 3000
Maasmechelen (NL) 3630
Mechelen (NL) 2800
Oudenaarde (NL) 9700
Sint-Truiden (NL) 3800
Tienen (NL) 3300

Wallonia

19
Ath (FR) 7800
Beauraing (FR) 5570
Binche (FR) 7130
Charleroi (FR) 6000
Chimay (FR) 6460
Couvin (FR) 5660
Eghezée (FR) 5310
Hannut (FR) 4280
La Louvière (FR) 7100
Liège (FR) 4000
Mons (FR) 7000
Namur (FR) 5000
Philippeville (FR) 5600
Sambreville (FR) 5060
Soignies (FR) 7060
Tournai (FR) 7500
Verviers (FR) 4800
Walcourt (FR) 5650
Wavre (FR) 1300

Brussels-Capital Region

6
Anderlecht 1070
Brussels 1000
Etterbeek 1040
Ixelles 1050
Schaerbeek 1030
Uccle 1180
Signs

When do you need an air conditioning technician?

  • The unit no longer cools or heats
  • An unpleasant smell on start-up
  • Water or condensate running from the unit
  • Unusual noise from the indoor or outdoor unit
  • A fault code on the display
  • Consumption that rises noticeably
Diagnosis

The air conditioning faults we trace

A unit that cools poorly does not always point to the same thing. Depending on the symptoms, we look for:

  • clogged filters
  • a blocked condensate drain
  • a low refrigerant charge
  • ice forming on the coil
  • an outdoor unit that is obstructed or noisy
  • a failed fan
  • a temperature sensor that has stopped working
  • a control or remote set incorrectly
  • short cycling between on and off
  • a fouled condenser
Comparison

Do it yourself or call a professional?

Situation What you can do yourself When to call
Air conditioning cooling poorly Clean the indoor unit filters, clear the space around the outdoor unit. Water dripping from the indoor unit, frost on the pipes, an error code, any work on the refrigerant.

Before you call

Air conditioning not working: settings, servicing or repair?

First check the mode and set temperature, the remote-control batteries and the unit’s circuit breaker. A dirty filter often cuts cooling output, and it can be cleaned without tools.

If the indoor unit is dripping, the outdoor unit will not start, ice forms on the pipes or the unit blows air without cooling, the problem probably sits in the refrigerant circuit, the condensate drain or the outdoor unit.

Faults like these need a technician: handling refrigerant is restricted to certified professionals. They check the circuit, look for any leak and bring the installation back into service.

Regional rules

The rules by region

Who is responsible for what, the compulsory inspections and their deadlines, for air conditioning. Each rule links to its official source.

Brussels-Capital Region

8 rules

Checked on 2 October 2026

  1. In the Brussels region, a heat pump in principle needs a planning permit, unless it stands on the ground at a non-protected building, with no departure from the rules, has a maximum volume of 1 m³, is at least 3 metres from party boundaries and is not visible from public space.

    Source:environnement.brussels

  2. In the Brussels region, if those conditions are not met, installation still needs a planning permit, with procedural exemptions for a heat pump below 150 kW electrical capacity on a non-protected property, if the installation respects the property’s existing architectural appearance.

    Source:environnement.brussels

  3. In the Brussels region, heat pump noise is limited by the neighbourhood noise order or, for a classified installation, by the order on noise from classified installations. The limit applies at the property boundary if classified, otherwise at the neighbours’ balcony, garden or terrace.

    Source:environnement.brussels

  4. In the Brussels region, in a residential area (zone 2), heat pump noise at the property boundary may not exceed 45 dB by day on weekdays and 33 dB at night, or 39 dB if it runs 24 hours a day.

    Source:environnement.brussels

  5. In the Brussels region, a heat pump or air conditioning system can be a classified installation needing a declaration or environmental permit (heading 132), depending on the refrigerant quantity per circuit and the compressors’ electrical power.

    Source:environnement.brussels

  6. In the Brussels region, only a qualified refrigeration technician may install equipment that can contain fluorinated greenhouse gases, and handling them must be entrusted to a registered refrigeration company.

    Source:environnement.brussels

  7. In the Brussels region, leak checks, full maintenance and repairs on parts containing regulated refrigerants must be done by a qualified refrigeration technician.

    Source:environnement.brussels

  8. In the Brussels region, for a listed building, one on the safeguarding list or one being protected, a ground-mounted heat pump only benefits from procedural exemptions, under the same conditions.

    Source:environnement.brussels

Flanders

9 rules

Checked on 2 October 2026

  1. In Flanders, no environmental permit is needed to place the above-ground parts of heat pumps and air conditioners at a dwelling that is mainly permitted or deemed permitted, in the garden, on a façade or on a flat roof, at least two metres from the plot boundary or against an existing party wall.

    Source:codex.vlaanderen.be

  2. In Flanders, according to the Departement Omgeving guidance, an environmental permit is always required if the heat pump or air conditioner is placed at an unpermitted dwelling, more than 30 metres from the dwelling, or less than 2 metres from the plot boundary where there is no existing party wall.

    Source:publicaties.vlaanderen.be

  3. In Flanders, the exemption only applies if the installation does not conflict with applicable planning rules; a municipal planning regulation may, for example, prohibit placing heat pumps and air conditioners against the front façade.

    Source:publicaties.vlaanderen.be

  4. In Flanders, heat pumps and air-conditioning installations with a total installed drive power (electrical power) of 5 kW or more are classified installations under VLAREM (heading 16.3.2); for a class 3 installation, a notification to the city or municipality is sufficient. Most units for individual homes stay below 5 kW per dwelling.

    Source:publicaties.vlaanderen.be

  5. In Flanders, regional noise conditions only exist for heat pumps and air conditioners classified as nuisance installations. For many units at individual homes, no noise conditions are currently set at Flemish level.

    Source:publicaties.vlaanderen.be

  6. In Flanders, installing, maintaining, repairing and decommissioning stationary refrigeration systems and heat pumps containing fluorinated greenhouse gases may only be done by a certified refrigeration technician holding a certificate of the corresponding category.

    Source:codex.vlaanderen.be

  7. In Flanders, according to the Departement Omgeving guidance, installing a heat pump or air conditioner whose refrigerant circuit is entirely inside a hermetically sealed unit (monobloc), with no refrigerant work on site, does not have to be done by a certified refrigeration technician; maintenance of the refrigerant circuit does require one.

    Source:publicaties.vlaanderen.be

  8. In Flanders, exemptions from the environmental permit do not affect the rules for protected monuments, protected townscapes and villagescapes, cultural-historical landscapes and archaeological sites, for which a separate authorisation system applies.

    Source:codex.vlaanderen.be

  9. In Flanders, for works requiring authorisation on a protected monument that do not need an environmental permit, a written authorisation must be requested from the Flemish Heritage Agency (Onroerend Erfgoed) or from the recognised heritage municipality.

    Source:onroerenderfgoed.be

Wallonia

6 rules

Checked on 2 October 2026

  1. In Wallonia, installing a heat pump not linked to an industrial process is exempt from a planning permit when it is placed on the ground, on a flat roof or fixed to a façade, at a distance of 3 m from the boundaries with neighbouring plots, not visible from the access road, and outside a zone with a high flood hazard. In that case an architect is not required.

    Source:wallex.wallonie.be

  2. In Wallonia, an installation producing cold or heat through a refrigeration cycle is a class 3 classified installation when its nominal useful cooling capacity is 12 kW or more and below 300 kW, or when it contains more than 3 kg of fluorinated refrigerant. From 300 kW it falls under class 2.

    Source:wallex.wallonie.be

  3. In Wallonia, establishments covered by the environmental permit decree must comply with the noise limits set by the decree of 4 July 2002 on general operating conditions (articles 18 to 37). In residential zones, the standard limits are 50 dB(A) by day, 45 dB(A) in the transition period and 40 dB(A) at night.

    Source:environnement.wallonie.be

  4. In Wallonia, technicians working on installations containing fluorinated gases (for example R134A) or natural alternatives (for example CO2) must hold a European certificate; these certificates or approvals are issued by the Walloon Air and Climate Agency (AwAC).

    Source:environnement.wallonie.be

  5. In Wallonia, works on a listed (classé) or assimilated heritage property require prior heritage authorisation (autorisation patrimoniale). Maintenance works do not, unless a subsidy is requested for them.

    Source:wallex.wallonie.be

  6. In Wallonia, planning permit exemptions do not apply to works that modify, extend, destroy or demolish the envelope of a building, structure or installation, or to building or rebuilding a veranda or annex, when these are located in a protection zone.

    Source:wallex.wallonie.be

Throughout Belgium

15 rules

Checked on 2 October 2026

  1. Under Regulation (EU) 2024/573, which applies directly in Belgium, the installation, maintenance or servicing, repair and decommissioning of stationary air-conditioning equipment and heat pumps containing fluorinated greenhouse gases must be carried out by certified natural persons.

    Source:eur-lex.europa.eu

  2. Companies (legal persons) that install, maintain, repair or decommission this stationary equipment, including air-conditioning equipment and heat pumps, must also be certified.

    Source:eur-lex.europa.eu

  3. Non-hermetically sealed equipment charged with fluorinated greenhouse gases may only be sold to an end user where evidence is provided that the installation will be carried out by a certified undertaking.

    Source:eur-lex.europa.eu

  4. Under Regulation (EU) 2024/573, equipment containing 5 tonnes of CO2 equivalent or more of Annex I fluorinated greenhouse gases, or 1 kilogram or more of the gases in Section 1 of Annex II, must be checked for leaks. This applies in particular to stationary air-conditioning equipment and heat pumps.

    Source:eur-lex.europa.eu

  5. For equipment containing less than 50 tonnes of CO2 equivalent of Annex I fluorinated greenhouse gases, the leak check takes place at least every 12 months, or at least every 24 months where a leakage detection system is installed.

    Source:eur-lex.europa.eu

  6. Hermetically sealed equipment that is labelled as such and contains less than 10 tonnes of CO2 equivalent of Annex I fluorinated greenhouse gases is not subject to leak checks.

    Source:eur-lex.europa.eu

  7. Where hermetically sealed equipment is installed in a residential building, it is not subject to leak checks if it contains less than 3 kilograms of fluorinated greenhouse gases and is labelled as hermetically sealed.

    Source:eur-lex.europa.eu

  8. Since 1 January 2025, the EU has banned placing on the market single split systems containing less than 3 kg of Annex I fluorinated greenhouse gases with a GWP of 750 or more.

    Source:eur-lex.europa.eu

  9. From 1 January 2029, placing on the market air-to-air split systems with a rated capacity up to and including 12 kW that contain fluorinated greenhouse gases with a GWP of 150 or more is banned, except where required to meet safety requirements at the site of operation.

    Source:eur-lex.europa.eu

  10. From 1 January 2035, placing on the market split systems with a rated capacity up to and including 12 kW that contain fluorinated greenhouse gases is banned, except where required to meet safety requirements at the site of operation.

    Source:eur-lex.europa.eu

  11. From 1 January 2027, placing on the market plug-in room air conditioners, monoblock air conditioners, other self-contained air-conditioning equipment and self-contained heat pumps with a maximum rated capacity up to and including 12 kW that contain fluorinated greenhouse gases with a GWP of 150 or more is banned, except where required by safety requirements, in which case the GWP limit is 750.

    Source:eur-lex.europa.eu

  12. By way of derogation, placing on the market parts needed to repair and service existing equipment listed in Annex IV remains allowed, provided the repair does not increase the capacity of the equipment or the amount of fluorinated gas, and does not lead to a gas with a higher GWP.

    Source:eur-lex.europa.eu

  13. In Belgium, in a co-owned building, where the title deeds are silent or contradictory, the parts of buildings or land used by all co-owners, or by some of them, are deemed to be common parts.

    Source:ejustice.just.fgov.be

  14. Co-ownership charges, in particular maintenance, repair and renovation costs, are shared according to the respective value of each private unit, unless the parties decide to share them in proportion to the usefulness for each private unit.

    Source:ejustice.just.fgov.be

  15. In Belgium, the general assembly of a co-ownership decides by a two-thirds majority of the votes on all works affecting the common parts. Works required by law and protective or provisional management works can be decided by an absolute majority of the votes of the co-owners present or represented.

    Source:ejustice.just.fgov.be

FAQ

Frequently asked questions

A question about air conditioning? Call us, we answer in person.

How much does an air conditioning call-out cost?

Our call-outs start from €63.60 incl. VAT (6 % for homes over 10 years old, otherwise 21 %). The final price depends on the number of units, how easy they are to reach and the type of job: servicing, repair or installation.

How do you size an air-conditioner or heat pump?

From the floor area and volume of the room, the insulation, the orientation and the glazed area. An oversized unit cools in short bursts and barely dehumidifies; an undersized one runs constantly. We calculate the heat load before proposing a model.

Where can the outdoor unit go?

Somewhere with free airflow, reachable for maintenance and with the noise towards neighbours in mind. Many municipalities require a permit or a notification for an outdoor unit visible from the street or fixed to a protected façade; we check your municipality’s rules before installing and measure the sound level of the set-up.

How often does an air-conditioner need servicing?

For a home we recommend a yearly service: cleaning the filters and heat exchanger, checking the condensate drain, measuring pressures and temperatures. Systems with a larger refrigerant charge fall under a mandatory periodic leak check; we tell you whether that applies to your installation.

My air-conditioner no longer cools properly. What is the cause?

Often dirty filters or a blocked outdoor unit, sometimes a leak in the refrigerant circuit. We measure pressures and temperatures at the suction and discharge sides; if a leak is suspected we locate it with an electronic detector before topping up. Topping up without fixing the leak solves nothing.

How quickly can you come out?

Timing depends on the area and availability. Appointments are available Monday to Saturday until midnight; for urgent problems the emergency line answers 24/7. Call us or check availability online.

Do you also work on weekends?

Appointments are available Monday to Saturday until midnight, Saturdays included. For urgent problems the emergency line answers 24/7, Sundays and nights included; when we can come depends on availability.

Is there a warranty on the work?

Up to 2 years warranty on labour; parts carry the manufacturer’s warranty.

When should you call an air conditioning technician straight away?

Some signs call for switching the unit off rather than letting it run: a burning smell, an unusual mechanical noise, water running from the indoor unit, ice that stays on the coil, or a breaker that trips on start-up. Turn the system off and leave it off: running it through those signs can make the fault worse.

Know-how

Our air conditioning tips

Practical tips and explainers for the home.

A question about air conditioning? Call us or book online.

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